High quality service won praise; patients’ relatives gave a banner

　　On the morning of March 21, 2013, Ms. Wang and her relative from Tangshan went to Beijing for re-examining his condition. Besides that, they gave a banner which said “noble medical ethics, kind heart and remedy” to remote heart monitoring center in Internal Medicine Center Building of Chinese PLA General Hospital. They wanted to express their gratitude for hospital’s experts and Yocaly’s customer service Yang Yong and Shan Aizhen.

　　Ms. Wang (66 years old) wore iHolter and left Chinese PLA General Hospital on November 19, 2012. However, iHolter triggered automatic pre-warning and sent abnormal data to monitoring center at 16:26 of that day. According to physicians’ diagnosis, Ms. Wang suffered sinus rhythm, paroxysmal atrial fibrillation and wide QRS wave tachycardia. Yocaly’s customer service Yang Yong immediately called Ms. Wang and required her to return hospital as soon as possible. As soon as her arrived at hospital, Professor Lu Xilie reviewed her condition and then required her to be hospitalized for emergency treatment.

　　Because Ms. Wang’s condition was very serious, Yocaly’s customer service Shan Aizhen actively accompanied her to be hospitalized. However, hospital beds were full at that time. Shan Aizhen energetically explained Ms. Wang’s condition to bed-ward physicians as she tried to comfort Ms. Wang. The bed-ward physicians, after understanding Ms. Wang’s condition, immediately arrange her to be hospitalized and accepted radiofrequency ablation operation, thereby making her disease controlled and successfully discharged after treatment.

　　Ms. Wang and her relative spoke highly of iHolter’s function and staffs’ sincere service, which wined enough time for rescuing patients’ lives. We were proud of our customer service staffs. They were engaged in a holly career. Supreme life, striving for perfection.

Patient and her relative took a photo with physicians

Excellent customer service Yang Yong and Shan Aizhen